At Helke Studio, each piece is handcrafted with care and attention to detail. Because of the nature of handmade and made-to-order items, returns are limited.
• Returns or exchanges are accepted only if an item arrives damaged or defective.
• DIY kits and lighting components that have been assembled, installed, or altered are not eligible for return.
• Slight variations in color, texture, or shape are part of the handmade process and are not considered defects.
• Please contact us within 7 days of delivery if your item arrives damaged or if there’s any issue with your order.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the buyer unless the product is defective.
We aim to ensure every customer is happy with their purchase, so please reach out if you have any concerns — we’re here to help.
